We always want your shopping experience at Freedom To Be Beautiful to be amazing! Hopefully you love everything you purchase with us, however if something does not work out, we’re here to help! If you have any questions reach us by email at firstname.lastname@example.org
You may not return:
- Sale / discounted items, jewelry, hats, candles, and gift certificates.
- All sales on sale / discounted items are final.
- All merchandise must be returned unworn, unwashed, and with original tags attached. If you return items that have been worn and have make-up on them, they cannot be accepted as a return and the items will be sent back to you.
To make your return:
- You are responsible for the shipping and handling of the returned item. Original and return shipping fees are non-refundable.
- In order to make a return, please refer to our Return Policy above to ensure that your return meets the criteria stated.
- Next, complete the included RETURN FORM and include it in the box with the items you are returning.
- Send your package back to us via the most economical shipping method of your choice. Please note your tracking number from your label.
- Once your package is received please allow 10 business days for return processing. When your return is processed you will be emailed a notification once your return is received.
Refund to Credit Card
- Unworn / unaltered merchandise may be returned for a full refund within 21 days of the day you receive your package.
- Refunds will be processed on the same card used for the original transaction.
If the order is returned past the 21 day limit or does not fit the return guidelines, the items will be sent back to you and a standard shipping charge will be applied to your card OR we can send the items back to you with a future order. We will hold non-returnable merchandise for 30 days. After 30 days, the items will be donated to charity.
We do not have the ability to offer exchanges. We recommend placing a new order for any items you want and sending back any return items to be processed for a refund.